Grievance Redressal & Contact

Trikona is operated by Trikona Labs, India ("we", "us"). We take complaints seriously and aim to resolve them quickly and fairly.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines) Rules, 2021, and the Digital Personal Data Protection Act, 2023, our designated Grievance Officer is:

How to raise a complaint

Email grievance@trikona.app with your registered email, a description of the issue, and any relevant dates or charge details.

Our commitment (response times)

We acknowledge your complaint within 24 hours of receipt, and resolve it within 15 days, keeping you informed if a complaint needs more time.

Data-protection requests

For requests about your own account data, or to act on a client's data-rights request as their data fiduciary (see the Privacy Policy §3), write to privacy@trikona.app.

Billing and payments

For subscription, cancellation, or refund matters, see the Refund & Cancellation Policy. Payments in India are processed by Razorpay; international subscriptions use Dodo Payments, the merchant of record. Paid Trikona is not available in the EU, the UK, Switzerland or the Gulf states. Other restricted territories are also excluded. We never store your full card details.

General contact

Support & grievances: grievance@trikona.app · Privacy/data rights: privacy@trikona.app